• Hello

    Good Participation is a growing library of examples of participatory practice - designed and found.

    What happens when participation is well planned?
    It's powerful - through participation people engage more deeply, make memories, tell others, and come back, again and again.

    This project started in 2006 but is beginning a new phase online, at this very moment. You are seeing a work in progress. Feel free to explore, feed back on what you see. Please have patience as we tweak and grow.

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Service Design Books

This is a newly launched and excellent service design community-built library: http://www.servicedesignbooks.org As the creators describe ‘Service Design Books is a co-created library of recommended reading for service designers. Formal books on service design are few and far between but many of the skills and values can be found elsewhere, scattered across disciplines. You just … Continue reading

Not so juicy reward

Customers, visitors, audiences, participants are weary of a pitch. When does participation turn from a worthwhile exchange and start to feel more like a ploy? I recently felt that itchy sense of suspicion while eating breakfast and saw an excellent opportunity to observe – This is my container of orange juice. It’s offering Juicy Rewards … Continue reading

Banff Interactive Screen Conference – Beautiful Lives

I’m off to Banff! I’ll be speaking and giving a workshop about some of our latest projects. If you don’t yet have plans from the 16th – 20th August, how about a quick trip up to Canada for this year’s 2010 Banff Interactive Screen Conference – Beautiful Lives? It’s a chance to be around some … Continue reading

mass scale content generation = serious issues

When we first started talking to other professionals about their experience with participatory practice, we asked a lot of exploratory questions and ended up getting a lot of advice. One piece of advice which has rung true again and again is that participation necessitates curation. That is – if you openly ask people to contribute … Continue reading

Rocket ride to heaven

This is just fantastic. Heavens Above Fireworks (see link here) offers funeral arrangements, cremation services and ashes scattering services. Ultimately the company offers what they call “A happier way to say goodbye.” Heavens Above will create spectacular firework displays and also offer to create smaller, self fired fireworks rockets or other celebration fireworks with ashes … Continue reading

What a journey map can do

When creating experiences for others, we’re often asking participants to take a leap of faith – with the promise that a little mystery or effort will lead to a worthwhile reward. How do you create a sense of confidence in the user journey? That sense of confidence is a key tool in keeping all parties … Continue reading

Learning To Love You More

Started in 2002, Harrell Fletcher & Miranda July’s online project, Learning to Love You More, reaffirms the notion that rules are a good thing. As they explain it: “Sometimes it is a relief to be told what to do… our most joyful and even profound experiences often come when we are following other people’s instructions. … Continue reading

Thank You

I recently bought a book online from Assembly New York. I didn’t come into contact with anyone personally through my transaction – it was completely automatic. However when I received my shipment, the first kind of physical contact I had with the company, I found a hand written thank you. It was my receipt – … Continue reading

Experiments with Fireworks

In Autumn of 2005, around the same time as the nation-wide celebration of Guy Fawkes day, we set out to experiment with fireworks – thinking about the basic components to turn an individual or passive event into a community one. We thought about how to make rules for that to happen, what the setting would … Continue reading

People and Participation

This site, http://www.peopleandparticipation.net outlines ways to plan for and evaluate participatory practice for people who work in the public, private and not-for-profit sectors and who need to involve a wider group of people in their work. It includes a ‘process planner’ which helps to choose participatory methods that are suitable to your situation. They’ve got … Continue reading